Frequently Asked Questions

Have a question? We have an answer.

Where are you located?

We’re a remote company based in the U.S. We serve local and international companies.

What are your office hours?

We’re open 8 am to 6 pm, Monday Through Friday

What are the skill sets of your VAs?

See our services

What happens after I sign up?

You will be contacted by one of our dedicated VAs who will mind your business within 24 to 48 hours of signing up.

What if I’m not happy with my service?

You can always reach out to your dedicated VA and discuss any concerns you might have. If you’re not happy with your current services, we can evaluate the process and make the necessary changes.

What if I want to cancel?

Please email us at jphelpdesk.va@gmail.com

Do you have an hourly rate?

Yes, we do provide an hourly rate for our services. The rate will vary based on the service requested. We want to provide our professional excellence to all corporations, small businesses, and individuals that need us to do what you don’t have time to do!

How do I keep track of my hours?

We will track your hours and you will be sent a task report.

Do my unused hours roll over to the next month if I don’t use them completely?

Unused hours do not roll over to the next month but you can purchase more hours the following month.

What happens if I go over my allotted hours?

You will be notified when you are about to exceed your allotted hours and you will have the option of purchasing more hours.

What is JP Help Desk’s refund policy?